Privacy Policy
Big in Brackets is committed to protecting your privacy. Any personal information we collect will be used in accordance with the Data Protection Act 1998 and other applicable laws.
In this Privacy Policy references to "we" and "us" are to Big In Brackets.
Control of personal information
Any personal information provided to, or to be collected by, Big In Brackets is controlled primarily by Big In Brackets. Big in Brackets is owned and operated by The Endacott Group Ltd (company number 6297535), registered office:
Big In Brackets
Unit 4, Highams Hill Farm
Sheepbard Lane
Warlingham
Surrey CR6 9PQ
What information do we collect and how do we use it?
We will only collect information about individuals, where it is specifically and knowingly provided, for example, at the time of registration or at the time of ordering. This data is referred to in this policy as 'personal information'.
When you register or order, we collect personal information to process and fulfil your order(s). When you place an order we will carry out security checks to protect against fraudulent transactions.
We will also collect information concerning your marketing preferences. In accordance with your preferences, we may contact you; with offers and information about our goods and services; for market research purposes.
The information we collect will also be used to help us review, develop and improve the products and services we offer.
Will Big In Brackets share the information it receives?
To protect against fraudulent transactions we may pass personal information to external agencies who will check the information we give them against public and private databases and may keep a record of such checks to use in future security checks.
We may share non-personal aggregate statistics (group) data about visitors to this site, sales and traffic patterns with connected group companies or other parties. However we do not sell or share any information about you as an individual user of this site unless you agree to us doing so.
Cookies
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and help us to track visitors to our site, so we can better understand what portions of our site best serve you.
Our cookies do not contain any personally identifying information, but they do enable us to provide features such as the Express Checkout and enable us to store items in your Shopping Basket between visits.
Most Web browsers automatically accept cookies, but you can usually change your browser settings to prevent this.
It is not possible to purchase using www.biginbrackets.com unless you have cookies turned on and we recommend that you leave them turned on.
The 'help' portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
How does Big In Brackets protect customer information?
When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us.
Please see our Security Policy for further information. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you have finished using a shared computer.
What choices do I have?
You do not have to provide Big In Brackets with any of the information requested, however your computer will need to accept cookies to enable you to place orders with www.BigInBrackets.com.
Children
Big In Brackets does not sell products for purchase by children. If you are under 18, you may use www.biginbrackets.com only with the involvement of a parent or guardian.
How do I make a complaint to Big In Brackets?
Big In Brackets will undertake to handle a complaint fairly and competently. We will keep you informed either by telephone or email at each stage and will endeavour to fully resolve your complaint within 48 hours. If you are still not happy with the way your complaint is being handled you should write to:
C Endacott
Head Of Customer Relations
Big In Brackets
Unit 4, Highams Hill Farm
Sheepbard Lane
Warlingham
Surrey CR6 9PQ
Email: sales@biginbrackets.com
Policy changes
If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. Any changes to this policy made Big In Brackets will be posted here and will take effect immediately. This policy was last updated in June 2007.
Tell us what you think
Big In Brackets welcomes your questions and comments about privacy.
Contact us via telephone on +44 (0)1959 576151, email at sales@biginbrackets.com or text us on +44 7918 716 526 and request a call back.
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